Outlook Online, addFileAttachmentAsync does not work for inline bitmap (.bmp) images

[DmitryKostochko]

We are developing an Outlook add-in for compose mode. The addFileAttachmentAsync method does not work when trying to attach a bitmap image (.bmp) with { isInline: true }.

Your Environment

• Platform: Office on the web
• Host: Outlook Online
• Office version number:
• Operating System: Windows 10/11 and macOS
• Browser (if using Office on the web): Google Chrome, Safari

Expected behavior

The addFileAttachmentAsync method shall work.

Current behavior

The following error is returned:
{
"status": "failed",
"error": { name": "Internal Error", "message": "An internal error has occurred." }
}

Steps to reproduce

1. Sign in to Outlook Online.
2. Create a new message.
3. Open the add-in’s pane and execute the following code:
   Office.context.mailbox.item.addFileAttachmentAsync('https://online-addins.ablebits.com/testaddin/image.bmp', 'image.bmp', { isInline: true }, (result) => { console.log(result); });

Pay attention to the Console tab, you will see the error there.

[kumarshrey-msft]

I observe the issue is not with the URI but rather with the attachment name parameter on Outlook Web, the same code with "image.png" instead of "image.bmp" as attachment name succeeds on Outlook Web for the same bmp-uri string. Thanks for reporting this issue, we have been able to reproduce it and it has been put on our backlog. We unfortunately have no timelines to share at this point.

Internal tracking id: 292566

[DmitryKostochko]

Hello @patilganesh-msft,

Please try to reproduce the issue using this code:
Office.context.mailbox.item.addFileAttachmentAsync('https://samples-files.com/samples/images/bmp/480-360-sample.bmp', 'image.bmp', { isInline: true }, (result) => { console.log(result); });

[patilganesh-msft]

If I execute this, I see the following issue:

May I know what the domain of your organization and the domain of the bmp image?

[DmitryKostochko]

Domain of my organization - online-addins.ablebits.com
Domain of the bmp image - samples-files.com

I think you can try any other BMP image, e.g. hosted on your own domain.

[patilganesh-msft]

Hi @DmitryKostochko,

Understood, and we are able to repro this issue.
We will be tracking it under the tracking id: 292566.

Thank you.

[patilganesh-msft]

Hi @DmitryKostochko,

While we look into the issue of inline support for .bmp images, here is the workaround to make it non-inline. It attaches the .bmp image successfully.

Office.context.mailbox.item.addFileAttachmentAsync('https://samples-files.com/samples/images/bmp/480-360-sample.bmp', 'image.bmp', { isInline: false}, (result) => { console.log(result); });

Thank you.

[DmitryKostochko]

Hi @patilganesh-msft,

Thank you, but we need to attach BMP images with { isInline: true }.

[patilganesh-msft]

Hi @DmitryKostochko, isIline: true is not supported as of now. We are working on to update the official documentation for the same.

[DmitryKostochko]

Hi @patilganesh-msft,

Please let me know when the official documentation is updated.

[rkpathak]

@DmitryKostochko We have updated the document. Closing this, please reopen in case of any more questions.