Pretix is a open source ticketing system (e.g. sell tickets for conferences).
The plugin tests new tickets if they contain pretix order codes. If so, it does the following:
- Fetch data from the pretix api (order, attendees and voucher)
- Add data to customfields
- Set requestor mail based on attendee
For every attendee a new ticket is created and linked to the order ticket (top ticket). If needed, the tickets can be moved to other queues.
This project is licensed under the terms of the GNU General Public License Version 2.
This software is Copyright (c) 2018 by NETWAYS GmbH <[email protected]>.
For bugs and feature requests please head over to our issue tracker. You may also send us an email to [email protected] for general questions or to get technical support.
- RT 4.4.2
Extract this extension to a temporary location.
Navigate into the source directory and install the extension.
perl Makefile.PL
make
make install
make initdb
Clear your mason cache.
rm -rf /opt/rt4/var/mason_data/obj
Restart your web server.
systemctl restart httpd
systemctl restart apache2
Beside the RT_SiteConfig.pm you need a scrip and a template which configures the custom fields to be filled
on ticket creation.
We pull the following data out of a order mail:
company
street
city
zip
email
country
name
order
event
twitter
voucher
date_from
date_from_iso
date_to
date_to_iso
This field names can be used in a template to fill ticket fields:
{
'event' => 'cf.Event',
'name' => 'cf.Name',
'email' => 'ticket.requestor',
'twitter' => 'cf.Twitter',
'company' => 'cf.Firma',
'voucher' => 'cf.Sponsoringcode',
'order' => 'cf.Order'
}The prefix cf means custom fields by name or id, ticket means direct ticket attributes. Only
requestor is implemented at the moment.
$Pretix_Api_Base_URI
Base URI to the pretix api, with version entry point, e.g.
https://tickets.foo.bar/api/v1
$Pretix_Api_Auth_Token
Auth token for API access.
$Pretix_Sender_Regexp
E-mail-address of the pretix system. This is needed to identify mail from the pretix system.
$Pretix_User_Agent
HTTP user agent to backtrace in logs. Defaults to rt name and pretix api version:
rt4test/0.9.0
$Pretix_Attendee_Subject_Format
How subject for child tickets are generated. Defaults to:
'Attendee for {$event}, order {$order} | {$name}'
The string format is perl's Text::Template and use the template fields.
$Pretix_Top_Subject_Format
How the subject of the top ticket is rewritten. Defaults to:
'Order has been placed {$order} for {$event} | {$name}';
The string format is perl's Text::Template and use the template fields.
$Pretix_Twitter_QuestionId
The identifier of the custom question used for twitter handle. Defaults to twitter.
$Pretix_Top_Resolve_Ticket
If set to 1 the top ticket is resolved on commit stage
$Pretix_Queue_Default
The order or attendee tickets are moved to this queue. Format is queue name or its id.
$Pretix_Queue_SubEvent
If the event is a sub event, the ticket is moved here. Format is queue name or its id.
$Pretix_Top_Ticket_Ignore_Queue
Leave the top-ticket in the originating queue. Defaults to 1. Set to 0 if you want to
move the ticket to the new target ($Pretix_Queue_Default or $Pretix_Queue_SubEvent).
Plugin('RT::Extension::PretixApi');
Set($PretixApi_Auth_Token, {
'organizer1' => 'XXX',
'organizer2' => 'YYY'
}); # Names must be lowercase
Set($PretixApi_Base_URI, 'https://tickets.foo.bar/api/v1');
Set($PretixSender_Regexp, qr{^tickets\@foo\.bar$});
Set($Pretix_Top_Subject_Format, '{$event_name} | A new order has been placed {$order}');
Set($Pretix_Attendee_Subject_Format, '{$event_name} | {$date_from} (TN: {$name}), Order Code: {$order}');The plugin uses Cache::FileCache to cache api requests (orders, vouchers) which expires after one hour. To purge the cache you can remove the caching directory:
rm -rf /tmp/FileCache/pretix/