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PDF Previewer in explorer failing after subsequent updates #2598

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IRedDwarfI opened this issue Jul 18, 2022 · 2 comments
Closed

PDF Previewer in explorer failing after subsequent updates #2598

IRedDwarfI opened this issue Jul 18, 2022 · 2 comments
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bug Something isn't working

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@IRedDwarfI
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IRedDwarfI commented Jul 18, 2022

Description
Hi, We have users running in a remote desktop environment. The terminal servers are Windows 2019 R2 and recently PDF Previewer in Explorer stopped working. I noticed that on one of the servers WEbview2 had been installed.

Tried all the fixes in Explorer options and enabling/disabling the preference in Adobe but nothing would fix it. I found installing Sumatra and setting the option for use as PDF Previewer resolved the issue. Up until today. I can see that Webview2 has updated to 103.0.126462 yesterday.

Version
SDK: 103.0.126462
OS: Win 2019 R2 Server

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Additional context
Reinstalling PDF viewer resolves the issue

@IRedDwarfI IRedDwarfI added the bug Something isn't working label Jul 18, 2022
@vbryh-msft
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Hi @IRedDwarfI , I'm sorry you are facing this issue - could you please clarify what PDF Previewer are you using? From you explanation it sounds like it is Adobe one - is it correct?

@aluhrs13 aluhrs13 assigned aluhrs13 and unassigned LiangTheDev Jul 25, 2022
@aluhrs13
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Closing due to inactivity.

@aluhrs13 aluhrs13 closed this as not planned Won't fix, can't repro, duplicate, stale Aug 10, 2023
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4 participants