diff --git a/intune/intune-service/apps/lob-apps-macos-agent.md b/intune/intune-service/apps/lob-apps-macos-agent.md index 8fda3a3ca6..df424809d8 100644 --- a/intune/intune-service/apps/lob-apps-macos-agent.md +++ b/intune/intune-service/apps/lob-apps-macos-agent.md @@ -8,7 +8,7 @@ keywords: author: Erikre ms.author: erikre manager: dougeby -ms.date: 07/12/2024 +ms.date: 04/14/2025 ms.topic: how-to ms.service: microsoft-intune ms.subservice: apps @@ -52,11 +52,13 @@ The Microsoft Intune management agent is necessary to be installed on managed ma On a managed Mac that has the agent installed, open **Company Portal**, select the local device, select **Check status**. This initiates an MDM check-in as well as an agent check-in. -Alternatively, open **Terminal**, run the `sudo killall IntuneMdmAgent` command to terminate the `IntuneMdmAgent` process. The `IntuneMdmAgent` process restarts immediately, which will initiate a check-in with Intune. - > [!NOTE] > The **Sync** action for devices in Microsoft Intune admin center initiates an MDM check-in and does not force an agent check-in. +## How to fix the agent when it has become unresponsive? + +When the agent is unresponsive, you can fix it by opening the **Terminal**, and then run the `sudo killall IntuneMdmAgent` command to terminate the `IntuneMdmAgent` process. The `IntuneMdmAgent` process restarts immediately, which will initiate a check-in with Intune. + ## When is the agent removed? There are several conditions that can cause the agent to be removed from the device such as: