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Hello,
I was working with D455 few months ago, and everything was working fine. After that, I packed it up and stored it away. This week, I tried to connect it again to my Ubuntu device, but it wasn't detected. I also tried it on my Windows PC, but no luck there either.
When I plug in the USB. nothing happens. However, the D455 does start to warm up after a while, so it seems like it's getting power, but there's no connection signal.
Is there anything I can do to fix this?
Thanck you so much.
The text was updated successfully, but these errors were encountered:
Hi @manic1841 There is a rarely occurring phenomenon where if a RealSense camera is stored for weeks or months in certain kinds of enclosed locations such as a cupboard, suitcase or drawer then it may not function correctly when it is used for the first time after being taken out of storage.
There is a small chance that the camera might recover itself it is warmed repeatedly over a period of time (such as the powering from the USB that you describe). In the majority of cases it is a permanent failure of the hardware though, unfortunately.
Can you provide information about the two questions below, please?
Did you purchase your D455 within the previous 12 months?
Hi @MartyG-RealSense
Thanks for your response. It's unfortunate to hear that the issue might be due to hardware failure. I didn't store the camera in a closed place. It was kept on a shelf in the lab.
I will keep trying to power on the camera and hope that it starts working.
Issue Description
Hello,
I was working with D455 few months ago, and everything was working fine. After that, I packed it up and stored it away. This week, I tried to connect it again to my Ubuntu device, but it wasn't detected. I also tried it on my Windows PC, but no luck there either.
When I plug in the USB. nothing happens. However, the D455 does start to warm up after a while, so it seems like it's getting power, but there's no connection signal.
Is there anything I can do to fix this?
Thanck you so much.
The text was updated successfully, but these errors were encountered: