Empty library

[HarkTu]

Describe the bug

I got that error while login Epic account, even that my account looks logged in but library still looks empty.

"
An error has occurred! Try to Logout and Login on your Epic account.
[cli] INFO: Logging in...[Core] INFO: Logging in...[cli] INFO: Getting game list... (this may take a while)Traceback (most recent call last):
File "urllib3\connectionpool.py", line 536, in _make_requestFile "urllib3\connection.py", line 464, in getresponse
File "http\client.py", line 1377, in getresponseFile "http\client.py", line 320, in beginFile "http\client.py", line 281, in _read_statusFile "socket.py", line 704, in readintoFile "ssl.py", line 1242, in recv_into
File "ssl.py", line 1100, in readsocket.timeout: The read operation timed out
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "requests\adapters.py", line 667, in sendFile "urllib3\connectionpool.py", line 843, in urlopenFile "urllib3\util\retry.py", line 474, in incrementFile "urllib3\util\util.py", line 39, in reraiseFile "urllib3\connectionpool.py", line 789, in urlopenFile "urllib3\connectionpool.py", line 538, in _make_requestFile "urllib3\connectionpool.py", line 369, in _raise_timeout
urllib3.exceptions.ReadTimeoutError: HTTPSConnectionPool(host='launcher-public-service-prod06.ol.epicgames.com', port=443): Read timed out. (read timeout=10)
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "legendary\cli.py", line 3224, in File "legendary\cli.py", line 3133, in mainFile "legendary\cli.py", line 201, in list_gamesFile "legendary\core.py", line 415, in get_game_and_dlc_listFile "legendary\core.py", line 361, in get_assets
File "legendary\api\egs.py", line 170, in get_game_assetsFile "requests\sessions.py", line 602, in getFile "requests\sessions.py", line 589, in requestFile "requests\sessions.py", line 703, in sendFile "requests\adapters.py", line 713, in sendrequests.exceptions.ReadTimeout: HTTPSConnectionPool(host='launcher-public-service-prod06.ol.epicgames.com', port=443): Read timed out. (read timeout=10)
[PYI-25104:ERROR] Failedto execute script 'cli' due to unhandled exception!
"

Add logs

(20:26:46) INFO:    [Legendary]:        Legendary location: C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary

(20:26:46) INFO:    [Gog]:              GOGDL location: C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\gogdl

(20:26:46) INFO:    [Connection]:       Connectivity: check-online

(20:26:46) INFO:    [Connection]:       Pinging external endpoints

(20:26:46) INFO:    [Gog]:              Checking for existing gog manifests

(20:26:46) INFO:    [Backend]:          Registered protocol with OS.

(20:26:48) INFO:    [Backend]:          VCRuntime is installed

(20:26:48) INFO:    [Connection]:       Connectivity: online

(20:26:48) ERROR:   [Gog]:              Unable to syncQueued playtime, userData not present

(20:26:48) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\gogdlConfig powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\gogdl`"" -Wait -NoNewWindow -ArgumentList "`"--auth-config-path`"","`"C:\\Users\\HarkTu\\AppData\\Roaming\\heroic\\gog_store\\auth.json`"","`"auth`""

(20:26:48) INFO:    [Backend]:          Frontend Ready

(20:26:48) INFO:    [Backend]:          Checking for new Heroic Updates

(20:26:49) INFO:    [WineDownloader]:   Updating wine versions info

(20:26:49) INFO:    [WineDownloader]:   Fetching upstream information...

(20:26:49) INFO:    [Backend]:          Checking for current version changelog

(20:26:49) INFO:    [Frontend]:         Updated to a new version, cleaaning up the cache.

(20:26:49) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"cleanup`""

(20:26:49) INFO:    [Frontend]:         Refreshing undefined Library

(20:26:49) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager

(20:26:49) INFO:    [Legendary]:        Refreshing library...

(20:26:49) INFO:    [Legendary]:        Refreshing Epic Games...

(20:26:49) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"--version`""

(20:26:49) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\gogdlConfig powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\gogdl`"" -Wait -NoNewWindow -ArgumentList "`"--auth-config-path`"","`"C:\\Users\\HarkTu\\AppData\\Roaming\\heroic\\gog_store\\auth.json`"","`"--version`""

(20:26:49) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\nile_config powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"--version`""

(20:26:49) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""

(20:26:49) INFO:    [WineDownloader]:   wine versions updated

(20:26:49) ERROR:   [Backend]:          Could not find default wine version

(20:26:52) INFO:    [Backend]:          

System Information:

CPU: 16x AMD Ryzen 7 5800H with Radeon Graphics         

Memory: 34.2 GB (used: 19.19 GB)

GPUs:

  GPU 0:

    Name: NVIDIA Corporation GA104M [GeForce RTX 3070 Mobile / Max-Q]

    IDs: D=24dd V=10de SD=3a54 SV=17aa

    Driver: 572.16

OS: Microsoft Windows 11 IoT Enterprise LTSC 10.0.26100 (win32)

The current system is not a Steam Deck

We are not running inside a Flatpak container

Software Versions:

  Heroic: 2.16.0 Scopper Gaban

  Legendary: 0.20.36 Urban Flight (Heroic)

  gogdl: 1.1.2

  comet: comet 0.2.0

  Nile: 1.1.2 Will A. Zeppeli

(20:26:53) INFO:    [Backend]:          Starting the Download Queue

(20:27:05) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

(20:28:31) INFO:    [Frontend]:         Called Epic Login

(20:28:31) INFO:    [Legendary]:        Logging in: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"auth`"","`"--code`"","`"5acbabfa21f5430da77220c414e61a93`""

(20:28:35) INFO:    [Frontend]:         Refreshing legendary Library

(20:28:35) INFO:    [Legendary]:        Refreshing library...

(20:28:35) INFO:    [Legendary]:        Refreshing Epic Games...

(20:28:35) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""

(20:28:43) INFO:    [Backend]:          Heroic: Setting autoUpdateGames to true (previous value: false)

(20:28:45) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"egl-sync`"","`"-y`"","`"--enable-sync`""

(20:28:47) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

(20:28:47) INFO:    [Frontend]:         No cache found, getting data from legendary...

(20:28:47) INFO:    [Legendary]:        Refreshing library...

(20:28:47) INFO:    [Legendary]:        Refreshing Epic Games...

(20:28:47) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""

(20:28:49) INFO:    [Legendary]:        

(20:28:49) ERROR:   [Legendary]:        [cli] ERROR: Legendary is missing game metadata, please login (if not already) and use the "status" command to fetch necessary information to set-up syncing.

(20:28:49) INFO:    [Backend]:          Heroic: Setting egsLinkedPath to "" (previous value: undefined)

(20:29:02) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

(20:29:09) INFO:    [Backend]:          Heroic: Setting defaultInstallPath to "C:\\Games\\Heroic" (previous value: "C:\\Users\\HarkTu\\Games\\Heroic")

(20:29:20) INFO:    [Backend]:          Heroic: Setting exitToTray to true (previous value: undefined)

(20:29:27) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"--version`""

(20:29:27) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\gogdlConfig powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\gogdl`"" -Wait -NoNewWindow -ArgumentList "`"--auth-config-path`"","`"C:\\Users\\HarkTu\\AppData\\Roaming\\heroic\\gog_store\\auth.json`"","`"--version`""

(20:29:27) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\nile_config powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"--version`""

(20:29:27) INFO:    [Legendary]:        Checking if EOS Overlay is enabled: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"eos-overlay`"","`"info`""

(20:29:29) INFO:    [Legendary]:        Abort command "LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"eos-overlay`"","`"info`"""

(20:29:34) INFO:    [Backend]:          Heroic: Setting experimentalFeatures to {"enableNewDesign":true,"enableHelp":false,"cometSupport":true} (previous value: undefined)

(20:29:37) INFO:    [Legendary]:        Getting EOS Overlay install size: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"eos-overlay`"","`"install`"","`"--path`"","`"C:\\Users\\HarkTu\\AppData\\Roaming\\heroic\\tools\\eos_overlay`""

(20:29:37) INFO:    [Backend]:          Preventing machine to sleep

(20:29:39) INFO:    [Legendary]:        Abort command "LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"eos-overlay`"","`"install`"","`"--path`"","`"C:\\Users\\HarkTu\\AppData\\Roaming\\heroic\\tools\\eos_overlay`"""

(20:29:39) INFO:    [Legendary]:        Installing EOS Overlay: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"eos-overlay`"","`"install`"","`"-y`"","`"--path`"","`"C:\\Users\\HarkTu\\AppData\\Roaming\\heroic\\tools\\eos_overlay`""

(20:29:40) INFO:    [Backend]:          Preventing machine to sleep

(20:29:44) WARNING: [Legendary]:        Requested game 98bc04bc842e4906993fd6d6644ffb8d was not found in library

(20:29:44) ERROR:   [Legendary]:        Could not get game info for 98bc04bc842e4906993fd6d6644ffb8d, returning empty object. Something is probably gonna go wrong soon

(20:29:44) INFO:    [Legendary]:        Progress for : 0%/0.00MB/00:00:00 Down: 0MB/s / Disk: 0MB/s

(20:29:45) WARNING: [Legendary]:        Requested game 98bc04bc842e4906993fd6d6644ffb8d was not found in library

(20:29:45) ERROR:   [Legendary]:        Could not get game info for 98bc04bc842e4906993fd6d6644ffb8d, returning empty object. Something is probably gonna go wrong soon

(20:29:45) INFO:    [Legendary]:        Progress for : 8.36%/11.83MB/00:09:27 Down: 11.67MB/s / Disk: 13.81MB/s

(20:29:46) WARNING: [Legendary]:        Requested game 98bc04bc842e4906993fd6d6644ffb8d was not found in library

(20:29:46) ERROR:   [Legendary]:        Could not get game info for 98bc04bc842e4906993fd6d6644ffb8d, returning empty object. Something is probably gonna go wrong soon

(20:29:46) INFO:    [Legendary]:        Progress for : 24.33%/34.43MB/00:00:35 Down: 22.37MB/s / Disk: 7.14MB/s

(20:29:47) WARNING: [Legendary]:        Requested game 98bc04bc842e4906993fd6d6644ffb8d was not found in library

(20:29:47) ERROR:   [Legendary]:        Could not get game info for 98bc04bc842e4906993fd6d6644ffb8d, returning empty object. Something is probably gonna go wrong soon

(20:29:47) INFO:    [Legendary]:        Progress for : 39.07%/55.30MB/00:00:19 Down: 20.76MB/s / Disk: 1.61MB/s

(20:29:48) WARNING: [Legendary]:        Requested game 98bc04bc842e4906993fd6d6644ffb8d was not found in library

(20:29:48) ERROR:   [Legendary]:        Could not get game info for 98bc04bc842e4906993fd6d6644ffb8d, returning empty object. Something is probably gonna go wrong soon

(20:29:48) INFO:    [Legendary]:        Progress for : 54.58%/77.25MB/00:00:14 Down: 21.92MB/s / Disk: 1.18MB/s

(20:29:49) WARNING: [Legendary]:        Requested game 98bc04bc842e4906993fd6d6644ffb8d was not found in library

(20:29:49) ERROR:   [Legendary]:        Could not get game info for 98bc04bc842e4906993fd6d6644ffb8d, returning empty object. Something is probably gonna go wrong soon

(20:29:49) INFO:    [Legendary]:        Progress for : 70.92%/100.38MB/00:00:10 Down: 22.85MB/s / Disk: 1.3MB/s

(20:29:50) WARNING: [Legendary]:        Requested game 98bc04bc842e4906993fd6d6644ffb8d was not found in library

(20:29:50) ERROR:   [Legendary]:        Could not get game info for 98bc04bc842e4906993fd6d6644ffb8d, returning empty object. Something is probably gonna go wrong soon

(20:29:50) INFO:    [Legendary]:        Progress for : 88.48%/125.23MB/00:00:08 Down: 24.66MB/s / Disk: 2.08MB/s

(20:29:51) WARNING: [Legendary]:        Requested game 98bc04bc842e4906993fd6d6644ffb8d was not found in library

(20:29:51) ERROR:   [Legendary]:        Could not get game info for 98bc04bc842e4906993fd6d6644ffb8d, returning empty object. Something is probably gonna go wrong soon

(20:29:51) INFO:    [Legendary]:        Progress for : 100%/141.53MB/00:00:06 Down: 16.2MB/s / Disk: 0.86MB/s

(20:29:53) WARNING: [Legendary]:        Requested game 98bc04bc842e4906993fd6d6644ffb8d was not found in library

(20:29:53) ERROR:   [Legendary]:        Could not get game info for 98bc04bc842e4906993fd6d6644ffb8d, returning empty object. Something is probably gonna go wrong soon

(20:29:53) INFO:    [Legendary]:        Progress for : 100%/141.53MB/00:00:04 Down: 0MB/s / Disk: 2.53MB/s

(20:29:54) WARNING: [Legendary]:        Requested game 98bc04bc842e4906993fd6d6644ffb8d was not found in library

(20:29:54) ERROR:   [Legendary]:        Could not get game info for 98bc04bc842e4906993fd6d6644ffb8d, returning empty object. Something is probably gonna go wrong soon

(20:29:54) INFO:    [Legendary]:        Progress for : 100%/141.53MB/00:00:01 Down: 0MB/s / Disk: 1.58MB/s

(20:29:55) WARNING: [Legendary]:        Requested game 98bc04bc842e4906993fd6d6644ffb8d was not found in library

(20:29:55) ERROR:   [Legendary]:        Could not get game info for 98bc04bc842e4906993fd6d6644ffb8d, returning empty object. Something is probably gonna go wrong soon

(20:29:55) INFO:    [Legendary]:        Progress for : 100%/141.53MB/00:00:00 Down: 0MB/s / Disk: 2.4MB/s

(20:29:57) INFO:    [Frontend]:         Refreshing legendary Library

(20:29:57) INFO:    [Legendary]:        Refreshing library...

(20:29:57) INFO:    [Legendary]:        Refreshing Epic Games...

(20:29:57) INFO:    [Legendary]:        Updating EOS Overlay information: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"status`""

(20:29:57) INFO:    [Backend]:          Stopping Power Saver Blocker

(20:29:57) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""

(20:30:11) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

(20:30:11) INFO:    [Frontend]:         No cache found, getting data from legendary...

(20:30:11) INFO:    [Legendary]:        Refreshing library...

(20:30:11) INFO:    [Legendary]:        Refreshing Epic Games...

(20:30:11) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""

(20:30:24) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

(20:30:53) INFO:    [Frontend]:         Refreshing undefined Library

(20:30:53) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager

(20:30:53) INFO:    [Legendary]:        Refreshing library...

(20:30:53) INFO:    [Legendary]:        Refreshing Epic Games...

(20:30:53) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""

(20:31:05) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

(20:31:05) INFO:    [Frontend]:         No cache found, getting data from legendary...

(20:31:05) INFO:    [Legendary]:        Refreshing library...

(20:31:05) INFO:    [Legendary]:        Refreshing Epic Games...

(20:31:06) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""

(20:31:18) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

(20:33:16) INFO:    [Frontend]:         Refreshing undefined Library

(20:33:16) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager

(20:33:16) INFO:    [Legendary]:        Refreshing library...

(20:33:16) INFO:    [Legendary]:        Refreshing Epic Games...

(20:33:16) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""

(20:33:29) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

(20:33:29) INFO:    [Frontend]:         No cache found, getting data from legendary...

(20:33:29) INFO:    [Legendary]:        Refreshing library...

(20:33:29) INFO:    [Legendary]:        Refreshing Epic Games...

(20:33:30) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""

(20:33:43) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

(20:34:28) INFO:    [Frontend]:         Refreshing undefined Library

(20:34:28) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager

(20:34:28) INFO:    [Legendary]:        Refreshing library...

(20:34:28) INFO:    [Legendary]:        Refreshing Epic Games...

(20:34:28) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""

(20:34:42) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

(20:34:42) INFO:    [Frontend]:         No cache found, getting data from legendary...

(20:34:42) INFO:    [Legendary]:        Refreshing library...

(20:34:42) INFO:    [Legendary]:        Refreshing Epic Games...

(20:34:42) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\HarkTu\AppData\Roaming\heroic\legendaryConfig\legendary powershell -NoProfile Start-Process "`"C:\Users\HarkTu\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"list`"","`"--third-party`""

(20:34:54) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

Steps to reproduce

1. Go to '...'
2. Click on '...'
3. Scroll down to '...'
4. See error

Expected behavior

successful login and library

Screenshots

No response

Heroic Version

Latest Stable

System Information

Windows 11 x64

Additional information

No response

[arielj]

If the request is timing out you seem to have some issue with the connection with the epic server. You should start a thread in the #-support section of our discord instead.

Some thing that might help is to disable IPV6