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The Open Organization Workbook Table of Contents

Working Notes

  • Chapter titles in italics have been typeset in the book's galley proofs and are ready for review there.

  • Chapter titles appended with someone's @user_name or INITIALS are currently undergoing proofing.

  • Chapter titles that are struck through have been successfully typeset and copyedited.

Front Matter

  • Preface—Bryan Behrenshausen
  • Introduction—Jim Whitehurst—LWOLFE

Getting Started

  • Getting started with change: Are you ready for open?—Jen Kelchner & Sam Knuth—LWOLFE
  • Getting started with the exercises in this book—Laura Hilliger

Unit 1: Transparency

  • Introduction: What is transparency?—Phil Foster—MBURKE
  • Case study: Buffer (How working transparently united our engineers)—Jordan Morgan—MBURKE
  • Case study: Autodesk (dismantling silos through chat transparency)—Guy Martin
  • Case study: Harvard University Dataverse project (running a project transparently for better research outcomes)—Philip Durbin
  • Exercise: Making more transparent decisions—Sam Knuth
  • Exercise: Having transparent conversations—MaryJo Burchard

Unit 2: Inclusivity

  • Introduction: What is inclusivity?—Flavio Percoco Premoli—LWOLFE
  • Case study: Red Hat (A community-powered approach to diversity and inclusion)—DeLisa Alexander
  • Case study: Matson Navigation (Balancing agility and consensus)—Peter Weis—@semioticrobotic
  • Exercise: A checklist for unbiased decisions—Yev Bronshteyn
  • Exercise: Taking steps toward greater inclusivity—Laura Hilliger
  • Exercise: Reflecting on levels of listening—Laura Hilliger
  • Exercise: Being intentional about inclusivity—Laura Hilliger

Unit 3: Adaptability

  • Introduction: What is adaptability?—Matt Takane
  • Case study: University of Alabama (Crowdsourcing the way to a more flexible strategic plan)—Curt Carver
  • Case study: State government (Building an organization that can adapt rapidly to change)—Dereck Vanlandingham
  • Exercise: Assessing threats and opportunities—Jim Hall—@semioticrobotic
  • Exercise: Avoiding project death by hand-off—Catherine Louis—@semioticrobotic
  • Exercise: Utilizing pausers and pouncers—MaryJo Burchard
  • Exercise: Building an adaptable work plan—Jim Hall—@semioticrobotic

Unit 4: Collaboration

  • Introduction: What is collaboration?—Heidi Hess von Ludewig
  • Case study: metasfresh (Collaboration at the core of professional development)—Mark Krake
  • Case study: Basefarm (How learning to collaborate led to customer success)—Jimmy Sjölund
  • Case study: Microsoft (Encouraging collaboration when it isn't easy)—Angela Robertson
  • Case study: Red Hat (Better collaboration through inner source)—Tom Benninger
  • Exercise: Engaging Mr. Grumpy—Rebecca Fernandez—@semioticrobotic
  • Exercise: Performing the collaborative dilemma—Gina Likins
  • Exercise: Optimizing for collaboration—Jono Bacon

Unit 5: Community

  • Introduction: What is community?—Heidi Hess von Ludewig
  • Case study: Roam (Curating community through collaborative spaces)—Jen Kelchner
  • Case study: OpenStreetMap (Mapping community)—Heather Leson & Kate Chapman
  • Case study: CodeforAmerica (Writing our principles and values, together)—Jennifer Pahlka
  • Case study: Dell Technologies (Building community to stay on the cutting edge)—Jonas Rosland
  • Case study: Slalom (Maintaining community while growing)—Jen Kelchner
  • Exercise: Imagining an open community—Heidi Ellis
  • Exercise: Tapping the power of community—Jason Hibbets

Appendix

  • An Open Organization Crossword
  • The Open Organization Definition—Open Organization Ambassadors