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<summary>Microsoft Defender was not automatically installed after enrolling to Company Portal?</summary>
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<summarystyle="font-size:18px">Microsoft Defender was not automatically installed after enrolling to Company Portal?</summary>
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This can happen if Defender or any other antivirus solution previously installed on the device was not completely removed before onboarding to SEED.
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<hr />
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<details>
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<summary>1. While onboarding to Microsoft Intune, I get an error message, "Could not download the identity profile from the Encrypted Profile Service. The credentials within the Device Enrolment profile may have expired."</summary>
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<summarystyle="font-size:18px">While onboarding to Microsoft Intune, I get an error message, "Could not download the identity profile from the Encrypted Profile Service. The credentials within the Device Enrolment profile may have expired."</summary>
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One of the possible reasons could be that your device was earlier onboarded to Microsoft Intune by a different user and was not offboarded properly during the pre-onboarding steps.
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<hr />
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<details>
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<summary>What should I do if my device does not get renamed automatically after onboarding to SEED?</summary>
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<summarystyle="font-size:18px">What should I do if my device does not get renamed automatically after onboarding to SEED?</summary>
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This can happen if Defender or any other antivirus already installed on the device was not completely removed before onboarding to SEED. To confirm this, [Verify if Microsoft Defender is configured correctly on your device][verify-defender-configuration].
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</details>
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<hr />
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<details>
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<summary>While enabling FDA, I can't find <b>TaniumClient</b>. What should I do?</summary>
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<summarystyle="font-size:18px">While enabling FDA, I can't find <b>TaniumClient</b>. What should I do?</summary>
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1. Open the **Terminal** application and run the command: ``sudo chmod 755 /Library/Tanium/TaniumClient``.
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2. Go to the **Apple** menu > **System Preferences** > **Security & Privacy**.
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<hr/>
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<details>
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<summary>While enabling FDA, I can't find <b>Microsoft Intune Agent</b> and <b>Microsoft Defender for Endpoint</b>. What should I do?</summary>
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<summarystyle="font-size:18px">While enabling FDA, I can't find <b>Microsoft Intune Agent</b> and <b>Microsoft Defender for Endpoint</b>. What should I do?</summary>
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1. Go to the **Apple** menu > **System Preferences** > **Security & Privacy**.
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2. Click the **Privacy** tab.
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</details>
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<hr/>
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<details><summary>While enabling FDA, I can't find <strong>Microsoft Defenders Endpoint Security Extension</strong>. Can I proceed with my onboarding?</summary>
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<details><summarystyle="font-size:18px">While enabling FDA, I can't find <strong>Microsoft Defenders Endpoint Security Extension</strong>. Can I proceed with my onboarding?</summary>
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Yes, you may proceed with your SEED onboarding and the Microsoft Defenders Endpoint Security Extension should be available within four hours. If it is still not available after four hours, please create a [Support Request](raise-an-incident-support-request) as it is required to ensure the completeness of your onboarding.
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</details>
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<hr/>
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<details>
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<summary>When enabling FileVault or Full Disk Access, I am unable to unlock Security & Privacy preferences using my current password.</summary>
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<summarystyle="font-size:18px">When enabling FileVault or Full Disk Access, I am unable to unlock Security & Privacy preferences using my current password.</summary>
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This is because a new password policy has been enforced and you are required to reset your password.
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<details><summary>How do I reset the password for my macOS device?</summary>
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<details><summarystyle="font-size:18px">How do I reset the password for my macOS device?</summary>
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*To reset password while enabling FileVault or FDA* :
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1. Go to the **Apple** menu > **Lock Screen** or use keyboard shortcut **Command+Control+Q** .
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<details>
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<summary>After onboarding to SEED, I did not receive the successfully onboarded email. What should I do?</summary>
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<summarystyle="font-size:18px">After onboarding to SEED, I did not receive the successfully onboarded email. What should I do?</summary>
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Possible reasons could be:
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</details>
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<hr />
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<details><summary>While enrolling my device to SEED, I get an error message, "<em>Couldn’t add your device. Wait a few minutes, then try again or contact your company support.</em>" What should I do?
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<details><summarystyle="font-size:18px">While enrolling my device to SEED, I get an error message, "<em>Couldn’t add your device. Wait a few minutes, then try again or contact your company support.</em>" What should I do?
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</summary>
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As suggested wait for few minutes, retry enrolling your device to Microsoft Intune and click **Approve** in the management profile.
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<hr />
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<details>
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<summary>While approving the management profiles, I get a message "<em>Profiles cannot be approved while using remote or automated input method.</em>” What should I do?</summary>
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<summarystyle="font-size:18px">While approving the management profiles, I get a message "<em>Profiles cannot be approved while using remote or automated input method.</em>” What should I do?</summary>
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Upgrade to the [latest macOS version][upgrade-macos] and ensure there is enough disk space available on your Mac device before retrying.
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</details>
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<hr />
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<details><summary>What should I do when I get an error message, “<em>You can’t use this version of the application Company Portal with this version of OS X.</em>" </summary>
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<details><summarystyle="font-size:18px">What should I do when I get an error message, “<em>You can’t use this version of the application Company Portal with this version of OS X.</em>" </summary>
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Upgrade to the [latest macOS version][upgrade-macos].
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</details>
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<hr />
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<details><summary>After resetting my macOS password, I am unable to log in using the new password, why?</summary>
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<details><summarystyle="font-size:18px">After resetting my macOS password, I am unable to log in using the new password, why?</summary>
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This may occur if your new password does not meet the following password requirements:
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<p>There are three password reset options and you may choose one of them to reset password.</p>
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<details><summary>Reset password using your Apple ID</summary>
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<details><summarystyle="font-size:18px">Reset password using your Apple ID</summary>
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<p>Refer to <ahref="https://support.apple.com/en-gb/guide/mac-help/mh35902/mac">Reset your Mac login password uisng Apple ID</a> for step-by-step instructions.</p></details>
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<details><summary>Reset password using a recovery key</summary>
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<details><summarystyle="font-size:18px">Reset password using a recovery key</summary>
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*To reset password using recovery key* :
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1. Click the question mark next to the password field in the login window.
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</details>
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<details><summary>Reset password using recovery mode</summary>
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<details><summarystyle="font-size:18px">Reset password using recovery mode</summary>
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If you have do not have an Apple ID or a recovery key, depending on the chip on your Mac device, start your Mac in recovery mode to reset password.
Copy file name to clipboardExpand all lines: faqs/seed-faq-general.md
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# General FAQ
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<details><summary>What is TechPass and why do I need it?</summary>
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<details><summarystyle="font-size:18px">What is TechPass and why do I need it?</summary>
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TechPass is an Identity & Access Management (IAM) and Single Sign-On (SSO) solution. It provides a seamless login experience while accessing tools across Singapore Government Technology Stack (SGTS) and allows to easily manage access control for the users from a centralised location. It is a prerequisite for onboarding your device(non-GSIB) to SEED. For more information, refer to [TechPass Documentation][techpass-documentation].
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</details>
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<hr />
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<details><summary>What is SEED and why should I onboard my device to SEED?</summary>
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<details><summarystyle="font-size:18px">What is SEED and why should I onboard my device to SEED?</summary>
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Security Suite for Engineering Endpoint Devices (SEED) is a Mobile Device Management (MDM) solution. SEED ensures data security to protect the digital information of your organisation from unauthorised access, malicious users, and corruption. When you onboard a non-GSIB device to SEED, it becomes a GMD. It allows you to remotely manage access to highly sensitive data, provide user authentication, and can wipe off data from the device remotely if it is lost or compromised.
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</details>
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<hr />
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<details><summary>I have lost my GMD. What should I do?</summary>
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<details><summarystyle="font-size:18px">I have lost my GMD. What should I do?</summary>
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1. Inform the manager-in-charge and operations manager and get an approval to delete the data from the lost device.
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2. Raise a [service request][service-request] to notify the SEED team about the lost device.
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</details>
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<details><summary>What happens when the security of a GMD is compromised?</summary>
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<details><summarystyle="font-size:18px">What happens when the security of a GMD is compromised?</summary>
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Once the SEED team detects that a security of the device is compromised, it will contact the device owner to disconnect the affected device from the network. SEED proceeds to do a remote wipe, after getting the required consent and approval from the device owner and the manager-in-charge, respectively.
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</details>
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<details><summary>What happens when a remote wipe is performed on a GMD?</summary>
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<details><summarystyle="font-size:18px">What happens when a remote wipe is performed on a GMD?</summary>
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Remote wipe in SEED is the feature where SEED administrator can remotely delete and destroy data on a device or system. When remote wipe is performed on a device, all the data on it will be erased. For more information, refer to the [Terms and Policies][terms-and-policies].
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</details>
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<details><summary>Is remote wipe done only on devices that belong to public sector agencies?</summary>
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<details><summarystyle="font-size:18px">Is remote wipe done only on devices that belong to public sector agencies?</summary>
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No, remote wipe will be done on any GMD device that is lost to prevent data breach. For more information, refer to the [Terms and Policies][terms-and-policies].
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</details>
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<details><summary>I have already enrolled my device with Microsoft Intune under my organisation or with other MDM solution. Will this impact when I onboard my device to SEED?</summary>
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<details><summarystyle="font-size:18px">I have already enrolled my device with Microsoft Intune under my organisation or with other MDM solution. Will this impact when I onboard my device to SEED?</summary>
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Yes, this impacts your SEED onboarding. Before onboarding to SEED, remove your existing Microsoft Intune enrolment under your organisation's tenancy or other MDM solution on your device.
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</details>
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<details><summary>What data is collected by Microsoft Intune?</summary>
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<details><summarystyle="font-size:18px">What data is collected by Microsoft Intune?</summary>
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To know about the data collected by Microsoft Intune, refer to [Data collection in Intune](https://docs.microsoft.com/en-us/mem/intune/protect/privacy-data-collect).
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</details>
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<hr />
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<details>
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<summary>I am unable to connect to AWS VPN client on port 443? </summary>
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<summarystyle="font-size:18px">I am unable to connect to AWS VPN client on port 443? </summary>
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This is a known issue with Microsoft Defender version 101.54.16. To resolve this, install Microsoft Defender version 101.56.35 or later.
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</details>
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<details><summary>Why am I prompted to turn on my system integrity protection on my macOS device?</summary>
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<details><summarystyle="font-size:18px">Why am I prompted to turn on my system integrity protection on my macOS device?</summary>
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This is a policy requirement of the SEED team. System Integrity Protection is a security technology in OS X El Capitan and later that's designed to help prevent potentially malicious software from modifying protected files and folders on your macOS. System Integrity Protection restricts the root user account and limits the actions that the root user can perform on protected parts of the macOS.
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</details><hr />
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<details>
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<summary>What is the minimum version of macOS needed for onboarding it into Microsoft Intune?</summary>
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<summarystyle="font-size:18px">What is the minimum version of macOS needed for onboarding it into Microsoft Intune?</summary>
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Big Sur 11 is the minimum version needed for a successful onboarding. If your macOS is an earlier version, ensure to [upgrade it to a later macOS version](https://support.apple.com/downloads/macos).
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<hr />
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<details>
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<summary>Why am I prompted to turn on File Vault encryption?</summary>
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<summarystyle="font-size:18px">Why am I prompted to turn on File Vault encryption?</summary>
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File Vault encryption is needed to ensure device security and compliance.
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</details>
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<hr />
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<details><summary>Why does my device slowdown after onboarding to Microsoft Intune?</summary>
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<details><summarystyle="font-size:18px">Why does my device slowdown after onboarding to Microsoft Intune?</summary>
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SEED is designed to use **Microsoft Defender for Endpoint** to ensure device is free from malware, prevent and respond to advanced threats. If there is any other antivirus or anti-malware running simultaneously, it could compromise the performance of the operating system. To resolve this, disable or uninstall antivirus other than **Microsoft Defender for Endpoint**.
Copy file name to clipboardExpand all lines: post-onboarding-instructions.md
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### **macOS**
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<details>
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<summary>a. Enable Full Disk Access(FDA) for the applications installed for SEED</summary><br>
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<summarystyle="font-size:18px">a. Enable Full Disk Access(FDA) for the applications installed for SEED</summary><br>
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1. Go to the **Apple** menu > **System Preferences** > **Security & Privacy**.
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2. Click the **Privacy** tab.
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</details>
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<details>
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<summary>b. Enrol on Cloudflare using WARP client to connect to protected engineering resources</summary><br>
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<summarystyle="font-size:18px">b. Enrol on Cloudflare using WARP client to connect to protected engineering resources</summary><br>
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1. Ensure that you have Cloudflare WARP client installed in your device. If not, install the latest [Cloudflare WARP](https://install.appcenter.ms/orgs/cloudflare/apps/1.1.1.1-macos-1/distribution_groups/release) version.
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<details>
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<summary>a. Enrol on Cloudflare using WARP client to connect to protected engineering resources</summary><br>
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<summarystyle="font-size:18px">a. Enrol on Cloudflare using WARP client to connect to protected engineering resources</summary><br>
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1. Click the **Show hidden icons** arrow next to the notification area and make sure that Cloudflare WARP icon is displayed on your device or go to the **Start** menu and search for **Cloudflare WARP**.
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