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Error "NeedRemoteConsent" appears on user inbox #2754

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martgil opened this issue Jun 3, 2024 · 2 comments
Open

Error "NeedRemoteConsent" appears on user inbox #2754

martgil opened this issue Jun 3, 2024 · 2 comments
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@martgil
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martgil commented Jun 3, 2024

Description:

A user reported to us that their emails in inbox do not load and only an error message "NeedRemoteConsent" appears. As of now, there was no technical/helpful details aside from the screenshot shared by the user.

For now, i've requested the user to try reconnecting thier account in addition of a video screen recording that highlighted the issue to better understand the issue.

Reference: https://mail.google.com/mail/u/[email protected]/#sent/FMfcgzQVwnfNVKNbLnsxVkRsKFjgNxvg

@DenBond7 DenBond7 self-assigned this Jun 3, 2024
@DenBond7
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DenBond7 commented Jun 4, 2024

Maybe will be fixed after #2531. But need to say I can't reproduce the error.

@martgil
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martgil commented Jun 4, 2024

Hi Den, thank you for checking this. I can't replicate the issue on my end either. There might be something going on that is not typically done by other users, as this report is the only one received as of now.

I found this link thought i don't have the capability to fully validate it - https://stackoverflow.com/questions/68453150/google-signin-error-gettoken-need-remote-consent.

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