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Android – App crash when avatar Image rotates #73097

@nlemma

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Version Number: v9.2.35-0
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/folder/13176687/test-cases/41236648
Email or phone of affected tester (no customers): [email protected]
Issue reported by: Applause Internal Team
Device used: Samsung A16/ Android 15
App Component: Other

Action Performed:

  1. Open the Hybrid app.
  2. Navigate to Settings.
  3. Click on Profile.
  4. Click on the avatar and upload an image.
  5. Click the Rotate option.

Expected Result:

After the image is uploaded, it should rotate successfully.

Actual Result:

The app crashes and exits upon attempting to rotate the image.

Workaround:

Unknown

Platforms:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Bug6980545_1761048275798.video_2025-10-21_15-03-43.mp4

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