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@mentioning a username in VINCEComm discussions is ambiguous #155

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zmanion opened this issue Jul 17, 2024 · 2 comments
Open

@mentioning a username in VINCEComm discussions is ambiguous #155

zmanion opened this issue Jul 17, 2024 · 2 comments
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@zmanion
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zmanion commented Jul 17, 2024

Describe the bug
@mentioning a username in VINCEComm discussions is ambiguous.

To Reproduce
Access a case in VINCE, draft a message in a discussion, @​mention someone, for a specific example, @​Steve (there appear to be more than one Steves). One of the Steves is selected, possibly the wrong Steve, and the wrong Steve may be notified about a discussion/message/case they are not part of.

Expected behavior
The dropdown selector would offer multiple choice of similar or conflicting usernames and/or VINCE overall would prevent the creation of duplicate visible usernames.

Screenshots
If applicable, add screenshots to help explain your problem.

Platform details
Recent/latest FF on macOS, have observed other users encountering the same issue, probably using different browser/OS combos.

@zmanion zmanion added the bug Something isn't working label Jul 17, 2024
@zmanion
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zmanion commented Jul 17, 2024

Further detail: @​person is part of the case, but a different @​person is selected. Not sure if this incorrect @​person is notified and they are not added to the case by the mention.

@zmanion
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zmanion commented Jul 17, 2024

It's possible this is only a display confusion issue with the mouseover after the comment is posted.

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