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Mailchimp emails not sending when subscribers join the mailing list #7627

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donnapep opened this issue Jul 16, 2024 · 4 comments
Closed

Mailchimp emails not sending when subscribers join the mailing list #7627

donnapep opened this issue Jul 16, 2024 · 4 comments
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[Pri] High Ship ASAP [Status] Triaged Issue has been triaged [Type] Bug

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@donnapep
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The welcome series of emails that are supposed to send when someone joins our mailing list from Sensei's wizard are not triggering. We need to fix this and ensure that both email campaigns (for Sensei and Sensei Pro) are sending.

@donnapep donnapep added [Type] Bug [Status] Triaged Issue has been triaged labels Jul 16, 2024
@donnapep donnapep self-assigned this Jul 16, 2024
@donnapep donnapep added this to the 4.24.2 milestone Jul 16, 2024
@donnapep donnapep added the [Pri] High Ship ASAP label Jul 19, 2024
@donnapep
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I'll need to take this one despite it being high because our plan only allows for a single admin account on Mailchimp.

@donnapep
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I believe this has been fixed. Now I need to wait to ensure that the emails are sent at the appropriate intervals

@donnapep donnapep modified the milestones: 4.24.2, 4.24.3 Aug 7, 2024
@donnapep
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The Sensei Mailchimp campaign emails stopped sending on the second to last email. I believe this is because we only get 1,000 sends per month with the free plan. This is preventing the backlog of emails from sending. The limit will reset on August 19th, at which time we should be able to eliminate the backlog of queued emails.

@donnapep donnapep removed this from the 4.24.3 milestone Aug 22, 2024
@donnapep
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The limit reset, however, the emails did not start sending as we were over our 500 contacts limit. I've archived some of the contacts who weren't scheduled to receive any of the welcome emails.

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Labels
[Pri] High Ship ASAP [Status] Triaged Issue has been triaged [Type] Bug
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