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The documentation you have linked doesn't seem to reference anything about the 2FA methods they support. Are you able to attach screenshots of the 2FA setup and/or login process.
Note Remember to blur or crop out any personal information linked to you.
You can attach the screenshots here in a comment like this:
Also nabtrade appears to use the same authentication system as their main banking services. Can you confirm whether or not you use a different User ID/Password to login to your nabtrade account?
Site name
Nabtrade
Site URL
https://nabtrade.com.au
Documentation URL
https://www.nabtrade.com.au/support/security
Recovery Documentation URL
No response
Supported 2FA methods
Regions served
Australia
Eligibility
Additional information
nabtrade is a large Australian financial company that lets you trade stocks
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